FAQs


What is NVI?
How do I get started?
What is NVI Creative Studio?
How can I order products?
How do I track my order?
How long will it take for my customer get their order after placing it?
What payment options do you support?
What lamination options do you offer?
What size do I design to?
Can I use my Photoshop files directly?
What file formats can I use?
Can I change my order after I've placed it?
I have a large order. Do you have volume discounts?
While uploading, the power goes off / my machine shuts down / Internet gets disconnected. What happens to my order?
The order is shipped but I haven't received it. Who do I contact?
How long does it take you to process an order?
Do you offer design services?
How often should I check my monitor with the calibration sheet?
What is NVI?
NVI is a one-stop digital imaging company for professional photographers and business.
How do I get started?
Click on Signup and fill out the questionnaire. We'll send you an email with a link to download NVI Creative Studio. Order your FREE test print. We will print it and ship it to you at no charge. Your account is then setup.
What is NVI Creative Studio?
NVI Creative Studio is a simple yet powerful design software that lets you create photo products.
How can I order products?
You can use NVI Creative Studio to order via the Internet, or burn your order to a CD and mail it to us.
How do I track my order?
Login to your account and click “Track Orders”
How long will it take for my customer get their order after placing it?
We print and ship your order within 2 business days. So, the total time will be 2 days + the transit time by courier.
What payment options do you support?
We accept Visa and Mastercard credit cards and cheques.
What lamination options do you offer?
We offer matt, gloss and UV lamination options
What size do I design to?
NVI Creative Studio makes it easy to design and layout your products, showing you the page size and trim areas. If you prefer to design in Adobe Photoshop, you can download our photoshop templates.
Can I use my Photoshop files directly?
- No. You can design in Photoshop, but the layout needs to be done in NVI Creative Studio so that the book can be preflighted, and trim areas can be previewed accurately.
What file formats can I use?
- Jpeg, Tiff, Png, Jpeg (CMYK)
Can I change my order after I've placed it?
Our production process is automated. Please preview your order carefully before uploading. Once the order is approved, you have 30 minutes to cancel or change it. After that, no changes can be made as the order will be sent to production.
I have a large order. Do you have volume discounts?
- For bulk inquiries, please call us at +91 (0) 832 225 8400 or email at customercare@nvi.co.in.
While uploading, the power goes off / my machine shuts down / Internet gets disconnected. What happens to my order?
- Please restart the NVI Creative Studio, and the order will continue uploading.
The order is shipped but I haven't received it. Who do I contact?
- It generally takes 1-2 days to receive products at metros and 3-4 days in the East. You can get the courier docket number once you login to your account, or call us at +91 (0) 832 225 8400 or email us customercare@nvi.co.in.
How long does it take you to process an order?
- Products are manufactured within 24-48 hours. To make sure there are no delays, please make sure there are no delays in the payment, and you have carefully previewed the order. Note, the time does not include Design Time.
Do you offer design services?
- Yes. Please call us at +91 (0) 832 225 8400 or email customercare@nvi.co.in
How often should I check my monitor with the calibration sheet?
- We recommend once every 2-3 weeks.